- A2Dominion
- Crest Nicholson
- Shimmy App
- Travel Plan Coordinator (TPC)
- Elmsbrook Community Organisation (ECO)
- Pure Fibre (Internet Provider)
- SSE Energy
- Thames Water
- Rainwater Harvesting
- Kitchens (NB: different per phase!)
- Windows and Doors – Rationel
- Internal door latches! – Altro
- NHBC (National House Building Council)
- Bins
- Councils
A2Dominion:
A2Dominion are the developers for the whole of Elmsbrook. They are also the landlords for all social housing Tenants, and Shared Ownership homes, and they are responsible for the estate Service Charges. They are also responsible for Defects for Phases 1-2, and for Shared Owners and Tenants on all 4 phases (beyond 1 year of first occupation of a home).
You may also find them useful for questions regarding: Grounds maintenance issues, Ventilation systems in your home, Paint specs (per phase! – though we are trying to collate these on this website!), and more.
The main ways to contact them are as follows:
A2Dominion Customer Services (queries and repairs) 0800 432 0077
Elmsbrook general customer queries (local team) [email protected]
A2’s Elmsbrook Community Partners are Yvonne Smith and Val Wright. They are currently based at the Elmsbrook Community House, 1 Bramley Avenue on Phase 1.
Crest Nicholson:
Crest Nicholson homes are the Joint Venture Partners with A2Dominion for the construction (and thus Defects responsibility) on Phases 3+4.
Customer Services: 0333 136 0360
Email: [email protected]
Website: https://www.crestnicholson.com/
Shimmy:
Our Shimmy home monitoring systems app is created and maintained by Carnego Systems, managed by Bill Box. Bill typically visits Elmsbrook 3-4 times per year, on A2’s Surgery Days.
Support: 0330 332 6280
Email: [email protected]
NB: There is also an Elmsbrook Shimmy WhatsApp group, used as a “information feeder route” for any issues. To join this, please contact Therese (WhatsApp 07746 227053)
Travel Plan Coordinator (TPC):
This is currently Laura Fitzgerald. It is currently unclear what exactly the TPC should be providing for us! – Laura led this role previously, for Mode Transport, but when she left them and another group at Mode took it over, they told us that the role was wider than they had previously been providing us: this needs clarifying!
For travel queries and Brompton bike hire: [email protected]
Elmsbrook Community Organisation (ECO):
You’re on our website!!! You can email us on: [email protected]
ECO committee members and their roles are:
Therese G – Chair
Jane R – Vice-Chair
Sarah N – Treasurer/Hub Development Group
Debbie W – Secretary/EGG (Elmsbrook Gardening Group) [Non-resident member]
Andrea B – Community Support/EGG (Elmsbrook Gardening Group)
Brigitte H – Bicycling Representative/Hub Development Group
Ian B – Community Support/Hub Development Group
Eduard P – Community Support/Hub Development Group
Jonathan C – Community Support/Website Development
Steve G – Community Support
NON-MEMBER ADVISOR:
Val W – A2Dominion Communities Partner
Rob F – Hub Development Group
Pure Fibre (Internet supplier):
Pure Fibre are also known as Fibre Options, and they provide the internet supply to all homes on Elmsbrook. They’re very helpful when issues crop up!!
Tech helpline number: 0330 808 2003
Website: https://www.purefibre.net/
SSE Energy:
Please note – they are a SEPARATE company entirely from SSE, the electricity people. Despite the logo similarity, name, etc! They also did not design or build our District Heating System (DHS) – that was A2 and Vital Energy, respectively. They are responsible for maintaining our DHS on a long term (25 years) contract to A2.
Community Liaison Officer: [email protected]
Website: https://www.sseenergysolutions.co.uk/
Emergency no.: 24/7 Outages and failures: 0800 316 2194.
Website: https://www.sseenergysolutions.co.uk/contact-us
Rainwater Harvesting:
Help website: www.rainhub.co.uk or call their main switchboard number 01733 405111 and press 2
Email: [email protected]
Main website: https://www.rainwaterharvesting.co.uk/
Kitchens (NB: different per phase!)
Phases 3+4 (Nobilia):
Email: [email protected]
Website: www.nobilia.de/en/products/
Phone: 07947 796 318
Phases 2 (Lemongrass):
Website: https://www.lemongrasskitchens.co.uk/
Phone: 01277 634 343
Email: [email protected]
Phases 1 (Commodore):
Website: https://www.commodoredesign.com/
Phone: 01375 382 323
Windows and Doors - Rationel
Phone: 01480 759 511
Email: [email protected]
Website: https://rationel.co.uk
NHBC (National House Building Council)
NHBC states its primary purpose as raising the construction standards of new homes in the United Kingdom, and providing consumer protection for homebuyers through its 10-year Buildmark warranty. In practice…they’re paid for by the builders/developers; the evidence has to be pretty incontrovertible for them to rule in the owners’ favour…and their rulings are “guidelines” only – it doesn’t mean the repairs will be done to the standard they specify. However, as builders try to get away with all sorts, sadly, they can be an important last-resort.
Phone: 0344 633 1000
Email: [email protected]
Website: https://www.nhbc.co.uk/
DEFECTS
see A2Dominion and Crest Nicholson, above.
Councils
Bicester Town Council – https://www.bicester.gov.uk/
Cherwell District Council – https://www.cherwell.gov.uk/
Oxford County Council – https://www.oxfordshire.gov.uk/
