- A2Dominion
- Crest Nicholson
- Shimmy App
- Travel Plan Coordinator (TPC)
- Elmsbrook Community Organisation (ECO)
- Pure Fibre (Internet Provider)
- SSE Energy
- Thames Water
- Rainwater Harvesting
- Kitchens (NB: different per phase!)
- Windows and Doors – Rationel
- Internal door latches! – Altro
- NHBC (National House Building Council)
- Bins
- Councils
- Local Services & Trades
A2Dominion:
A2Dominion are the developers for the whole of Elmsbrook. They are also the landlords for all social housing Tenants, and Shared Ownership homes, and they are responsible for the estate Service Charges. They are also responsible for Defects for Phases 1-2, and for Shared Owners and Tenants on all 4 phases (beyond 1 year of first occupation of a home).
You may also find them useful for questions regarding: Grounds maintenance issues, Ventilation systems in your home, Paint specs (per phase! – though we are trying to collate these on this website!), and more.
The main ways to contact them are as follows:
A2Dominion Customer Services (queries and repairs) 0800 432 0077
Elmsbrook general customer queries (local team) [email protected]
A2’s Elmsbrook Community Partners are Yvonne Smith and Val Wright. They are currently based at the Elmsbrook Community House, 1 Bramley Avenue on Phase 1.
Crest Nicholson:
Crest Nicholson homes are the Joint Venture Partners with A2Dominion for the construction (and thus Defects responsibility) on Phases 3+4.
Customer Services: 0333 136 0360
Email: [email protected]
Website: https://www.crestnicholson.com/
Shimmy:
Our Shimmy home monitoring systems app is created and maintained by Carnego Systems, managed by Bill Box. Bill typically visits Elmsbrook 3-4 times per year, on A2’s Surgery Days.
Support: 0330 332 6280
Email: [email protected]
NB: There is also an Elmsbrook Shimmy WhatsApp group, used as a “information feeder route” for any issues. To join this, please contact Therese (WhatsApp 07746 227053)
Travel Plan Coordinator (TPC):
This is currently Laura Fitzgerald. It is currently unclear what exactly the TPC should be providing for us! – Laura led this role previously, for Mode Transport, but when she left them and another group at Mode took it over, they told us that the role was wider than they had previously been providing us: this needs clarifying!
For travel queries and Brompton bike hire: [email protected]
Elmsbrook Community Organisation (ECO):
You’re on our website!!! You can email us on: [email protected]
Pure Fibre (Internet supplier):
Pure Fibre are also known as Fibre Options, and they provide the internet supply to all homes on Elmsbrook. They’re very helpful when issues crop up!!
Tech helpline number: 0330 808 2003
Website: https://www.purefibre.net/
SSE Energy:
Please note – they are a SEPARATE company entirely from SSE, the electricity people. Despite the logo similarity, name, etc! They also did not design or build our District Heating System (DHS) – that was A2 and Vital Energy, respectively. They are responsible for maintaining our DHS on a long term (25 years) contract to A2.
Community Liaison Officer: [email protected]
Website: https://www.sseenergysolutions.co.uk/
Emergency no.: 24/7 Outages and failures: 0800 316 2194.
Website: https://www.sseenergysolutions.co.uk/contact-us
Rainwater Harvesting:
Help website: www.rainhub.co.uk or call their main switchboard number 01733 405111 and press 2
Email: [email protected]
Main website: https://www.rainwaterharvesting.co.uk/
Kitchens (NB: different per phase!)
Phases 3+4 (Nobilia):
Email: [email protected]
Website: www.nobilia.de/en/products/
Phone: 07947 796 318
Phases 2 (Lemongrass):
Website: https://www.lemongrasskitchens.co.uk/
Phone: 01277 634 343
Email: [email protected]
Phases 1 (Commodore):
Website: https://www.commodoredesign.com/
Phone: 01375 382 323
Windows and Doors - Rationel
Phone: 01480 759 511
Email: [email protected]
Website: https://rationel.co.uk
NHBC (National House Building Council)
NHBC states its primary purpose as raising the construction standards of new homes in the United Kingdom, and providing consumer protection for homebuyers through its 10-year Buildmark warranty. In practice…they’re paid for by the builders/developers; the evidence has to be pretty incontrovertible for them to rule in the owners’ favour…and their rulings are “guidelines” only – it doesn’t mean the repairs will be done to the standard they specify. However, as builders try to get away with all sorts, sadly, they can be an important last-resort.
Phone: 0344 633 1000
Email: [email protected]
Website: https://www.nhbc.co.uk/
DEFECTS
see A2Dominion and Crest Nicholson, above.
Councils
Bicester Town Council – https://www.bicester.gov.uk/
Cherwell District Council – https://www.cherwell.gov.uk/
Oxford County Council – https://www.oxfordshire.gov.uk/
Local services and trades
The following is a list, by category, of types of local service/tradespeople that Elmsbrook residents have used in the recent past and have found good enough to pass their details on to others. (NB: We can’t guarantee that any of the following contact information is definitely fully up to date, nor that if you get one of them in to do work for you they will do a great job !! – but…)
We hope this is useful – but please let us know if you find a listed contact detail below is now incorrect/out of date and we will update it. Also – if you are or know anyone else we should add, please also let us know! – by email to [email protected]
Electrical issues:
LKT Electrical 07876 525572
Sam Woodley 07415 280716
Plumbing etc:
Gary Wright (Plumbing, Tiling, Bathroom renovations) 07958596360 [email protected]
Dan Perkins (Plumbing, Gas Engineer, Bathroom refurb) 07814209948 [email protected]
Joe Martino Robinson (Plumbing, Heating) 0788042729 https://martinoplumbingandheating.com/
Daniel Wegrzyk 07833974106 [email protected]
House Cleaning:
Megan Wegrzyk 07493066530 [email protected]
Interior design/work:
Michael (Elmsbrook Interiors) 07875991160 [email protected] elmsbrookinteriors.co.uk https://www.facebook.com/share/19h9GtgGqC/?mibextid=wwXIfr
Locksmiths:
Darren B Locks 07903145994 [email protected]
Aaron “The Lock Bear” 07444559015 [email protected]
Babysitting:
Megan Wegrzyk 07493066530 [email protected]
Garden Work:
Jay at Oxford Community Gardens [email protected] 07868 999734 www.oxcg.uk
Lawn mowing:
“Mow’n’Go” – Nigel Chaney 07856660006 [email protected]
Handyman/home maintenance:
Paul Wooberry [email protected] 07787 120433
Window cleaner:
Darren Townsend 07863967951 [email protected]
Painter/decorator:
James Collins 07767 048793
Clothing Alterations:
Sarah Bell https://www.instagram.com/pop.pinsandneedles?igsh=ZGM2MjE2Zm93NjBh